Last Updated: September 1, 2026

Pennings Handyman, a division of W. Pennings & Sons, Inc. (“Pennings Handyman,” “we,” “us,” or “our”), respects your privacy and is committed to being transparent about how information is collected and used through our website.

This Privacy Policy applies to the Pennings Handyman website and explains the types of information we may collect, how we use that information, when information may be disclosed to service providers or other parties, and the choices available to website visitors.

 

Information You Provide to Us

We collect personal information when you voluntarily provide it to us through our website, including when you complete a contact or project inquiry form, request a proposal, communicate with us, make a payment, or otherwise request information or services from Pennings Handyman.

Depending on how you use the website, the information you provide may include:

• First and last name
• Email address
• Telephone number

• • Home, project, or property address
  • Information about the type of project or service you are requesting

• Details, comments, or questions about your project

• • Information about how you heard about Pennings Handyman
  • Invoice, account, or payment-related information
  • Photos, documents, or other information you choose to provide

• Other information you voluntarily provide to us

We use this information primarily to respond to your inquiry, understand your project or service needs, determine how we may be able to assist you, communicate with you, schedule appointments, prepare estimates or proposals, perform requested services, process payments, and maintain appropriate business records.

Visitors may limit certain Google Analytics collection by adjusting browser cookie settings or by using Google’s available Analytics opt-out tools.

 

Google Ads and Advertising Measurement

We use Google Ads and related Google advertising technologies to advertise Pennings Handyman and measure the effectiveness of those advertisements.

These technologies may use cookies, tags, pixels, and other identifiers to determine, for example, whether someone who interacted with an advertisement later visited our website or completed an action such as submitting a project inquiry.

Depending on the advertising features enabled, Google and Pennings Handyman may use first-party cookies, Google advertising cookies, or other identifiers to measure advertising results, understand website activity, create audiences, or provide advertising that may be more relevant to website visitors.

Google may receive information about visits to our website when these services are used, including page information, IP address, device or browser information, cookie identifiers, and information about interactions with advertisements or our website.

Visitors can manage how Google uses information for advertising through Google’s advertising privacy and personalization controls, including Google My Ad Center and Google Ads Settings.

 

How We Use Information

Pennings Handyman may use information collected through the website to:

• Respond to questions, requests, and project inquiries
• Communicate with prospective and existing clients

• • Schedule phone calls, appointments, estimates, or service visits
  • Evaluate potential repair, maintenance, improvement, or remodeling projects
  • Prepare estimates or proposals
  • Provide requested services
  • Process and document payments

• Operate, maintain, secure, and improve our website
• Understand website usage and visitor trends
• Measure the effectiveness of advertising and marketing
• Improve our marketing and communications

• • Maintain client, project, accounting, and business records

• Detect or prevent fraudulent, abusive, or malicious activity

• • Protect the rights, property, and security of Pennings Handyman, W. Pennings & Sons, Inc., our clients, our employees, and others

• Comply with applicable laws, regulations, court orders, or legal obligations

 

Pennings Handyman and W. Pennings & Sons, Inc.

Pennings Handyman is a division of W. Pennings & Sons, Inc.

Although Pennings Handyman operates a separate website and provides services focused primarily on smaller remodeling, repair, maintenance, and home-improvement projects, information provided to Pennings Handyman may be accessed, used, stored, or processed by W. Pennings & Sons, Inc. and its employees as necessary to operate the business, respond to inquiries, provide services, maintain records, and support our clients.

References to Pennings Handyman in this Privacy Policy therefore include W. Pennings & Sons, Inc. when appropriate to the operation and administration of Pennings Handyman.

 

How Information May Be Disclosed

Pennings Handyman does not sell personal information for monetary consideration.

We may disclose information to companies and service providers that help Pennings Handyman and W. Pennings & Sons, Inc. operate our websites and business. These may include providers that assist with:

• Website hosting and maintenance
• Website development and technical support
• Analytics
• Digital advertising
• Email and communications
• Contact and inquiry forms
• Data storage
• Information technology and cybersecurity

• Customer, project, or business management systems
• Accounting and payment processing
• Professional and business services

These providers may receive or process information as appropriate for the services they provide to us and subject to their applicable contracts, terms, privacy practices, and legal obligations.

We may also disclose information when reasonably necessary to comply with applicable law, respond to a lawful request or legal process, protect our rights or property, investigate suspected fraud or security issues, protect the safety of individuals, or enforce our agreements.

If W. Pennings & Sons, Inc. or Pennings Handyman is involved in a merger, acquisition, sale, reorganization, or transfer of some or all of its business or assets, information may be transferred as part of that transaction.

Some state privacy laws define the terms “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary sale of information for money. To the extent our use of online advertising technologies is considered a sale, sharing, or targeted advertising under an applicable privacy law, individuals covered by that law may have the right to opt out as described below.

 

Online Payments

Our website allows clients to make payments related to Pennings Handyman projects, invoices, or down payments.

Online payments are processed through Retailers Gateway, a payment platform backed by the Michigan Retailers Association (MRA). When you make an online payment, payment-related information may be collected and processed by Retailers Gateway and other financial institutions or payment-processing providers involved in completing the transaction.

Depending on the payment method, this information may include your name, billing information, payment card or bank account information, transaction amount, and other information necessary to authorize and process the payment.

Pennings Handyman may receive and retain information related to the transaction, such as the client’s name, invoice or project reference, payment amount, payment date, transaction status, and other information necessary for accounting and business records.

Payment information handled by Retailers Gateway or other payment-processing providers is subject to their applicable privacy policies, security practices, terms, and payment-card industry requirements.

Pennings Handyman does not use payment information for advertising or marketing purposes.

Pennings Handyman never receives or stores your credit card information.

 

Your Privacy Choices

You have several ways to limit information collected through cookies and online tracking technologies.

You may:

• Adjust your web browser’s cookie and privacy settings
• Delete cookies stored on your device
• Use Google’s advertising privacy controls to limit personalized advertising
• Use Google’s available Analytics opt-out tools

• Contact Pennings Handyman with questions or requests regarding information you have provided to us

Disabling cookies or tracking technologies may not prevent all measurement or data collection, and certain website functions may be affected.

 

Do Not Track and Online Tracking Disclosure

Some web browsers provide a “Do Not Track” or similar setting that communicates a visitor’s preference regarding online tracking.

Because there is not currently a uniform industry standard for interpreting traditional Do Not Track signals, our website does not currently respond to those signals.

Third-party analytics and advertising providers, including Google, may collect information about your activities on our website and may be able to associate that information with activity occurring over time or across other websites or online services, subject to their own technologies, privacy policies, settings, and your privacy choices.

Where applicable privacy law provides additional rights concerning online tracking, targeted advertising, or recognized privacy preference mechanisms, we will address those rights as required by applicable law.

 

Privacy Rights

Depending on where you reside and which privacy laws apply to Pennings Handyman or W. Pennings & Sons, Inc., you may have certain rights concerning your personal information.

These rights may include the right to request:

• Information about the personal information collected about you
• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• A copy of certain personal information
• Information concerning how personal information is used or disclosed
• Opt-out of certain uses of personal information for targeted advertising, sale, or sharing, where applicable

These rights are subject to applicable law, including exceptions and eligibility requirements.

We may need to verify your identity before processing certain privacy requests. We will not discriminate against an individual for exercising privacy rights provided by applicable law.

Privacy inquiries or requests may be submitted using the contact information provided at the end of this Policy.

 

Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business purposes.

Retention periods may vary depending on the nature of the information and may include time necessary to respond to inquiries, provide services, maintain client and project records, meet accounting, tax, insurance, warranty, or contractual requirements, resolve disputes, enforce agreements, protect our legal interests, and comply with applicable laws or regulations.

When information is no longer reasonably needed, we may delete it, anonymize it, or retain it as otherwise permitted or required by law.

 

Security

Pennings Handyman and W. Pennings & Sons, Inc. use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no website, electronic transmission, computer system, payment system, or method of data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

 

Children’s Privacy

Our website and services are intended for adults seeking residential repair, maintenance, remodeling, and home-improvement services. They are not directed toward children under 13 years of age.

Pennings Handyman does not knowingly collect personal information online from children under 13. If we learn that such information has been submitted to us, we will take reasonable steps to delete it.

 

Third-Party Websites and Services

Our website may contain links to, integrations with, or embedded content from websites, payment services, mapping services, social media platforms, and other online services operated by third parties.

Pennings Handyman does not control the privacy practices of those third parties. When you interact with a third-party service, your use of that service may be subject to the third party’s own privacy policy and terms.

We encourage visitors to review the privacy practices of any third-party website or service they use.

 

Changes to This Privacy Policy

Pennings Handyman may update this Privacy Policy periodically to reflect changes in our website, technologies, business practices, services, or legal requirements.

When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date at the top of the Policy.

We encourage visitors to review this Policy periodically.

 

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information you have provided to us, please contact:

Pennings Handyman
A division of W. Pennings & Sons, Inc.
5829 W KL Avenue
Kalamazoo, Michigan 49009

Phone: 269-567-0860

You may also contact us through the Contact page on the Pennings Handyman website.